Politique de remboursement
All Masks & Lash products are shipped from the UK and are kept in stock, are shipped within 1-2 business days via Royal Mail.
All other Luxe products are shipped from our international suppliers and shipping takes 10-20 business days depending on your location.
If your order contains more than 1 item please note that you may receive your order in multiple different parcels, you will not receive the entire order at once.
Masks & Lashes: All masks, magnetic lashes, and filter products are FINAL SALE due to hygiene reasons and protection of customers.
If you have received the product or the product is damaged on arrival, please email us at firstname.lastname@example.org with your order number and photos of the product for us to arrange a return.
Other clothing and accessories items: Can be returned by post to our UK address for a full refund if tags are still attached and product in new unused condition.
Customers must contact us within 7 days of receiving the item at email@example.com to request a return. Returns will then be approved at the discretion of Luxe Festival Wear. The item must be received back at our return address within 14 days of receipt by the customer.
Intimate items such as swimwear cannot be returned.
Postage to be paid by buyer and item to be posted within 7 days of receipt. Once received and inspected we will process your refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including swimwear and all of our masks, lashes and filter products. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.