Política de reembolso
All Masks & Lash products are shipped from the UK and are kept in stock, are shipped within 1-2 business days via Royal Mail.
A selection of other products are stocked in our UK warehouse, and others in our overseas warehouse. If you require faster delivery please enquire about your specific item including size and colour to get an estimate on shipping time.
Items shipped from our overseas warehouse take up to 3 weeks depending on your country.
If your order contains more than 1 item please note that you may receive your order in multiple different parcels.
Masks & Lashes: All masks, magnetic lashes, and filter products are FINAL SALE due to hygiene reasons and protection of customers.
If you have received the product or the product is damaged on arrival, please email us at email@example.com with your order number and photos of the product for us to arrange a return.
Other clothing and accessories items: Can be returned by post to our UK address for a full refund if the product is in new unused condition.
Customers must contact us within 7 days of receiving the item at firstname.lastname@example.org to request a return. Returns will then be approved at the discretion of Luxe Festival Wear. The item must be received back at our return address within 14 days of receipt by the customer.
Return Postage to be paid by buyer and item to be posted within 14 days of receipt by the customer. Once received and inspected we will process your refund.
Upon receiving your item it will be inspected and the refund granted or denied. Items must be unworn and in new saleable condition. Any signs of wear including but not limited to odour or stains will mean the refund request is rejected and the customer must pay for the item to be sent back to them.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including swimwear and all of our masks, lashes and filter products. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.